PRIVACY POLICY

SECTION 1: INTRODUCTION

In this privacy policy, ‘we’ and ‘our’ relates to ‘Clean City Initiative’ or ‘CCI’ a company registered in Nigeria.

‘You’ and ‘your’ relates to the natural person reading this document that is: considering purchasing or has purchased a product from ‘Clean City Initiative’ or is simply making an enquiry.

SECTION 2: HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with/instead of placing an order, you may have sent us an enquiry, in which case, we will use the information you have provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order. For example: confirming your order, notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions, which you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own legitimate interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavors to ensure that all third parties treat your personal data in a legal and appropriate way.

SECTION 3: WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry. Please be informed that some of this data is shared with our payment partner ‘Paystack’ and is only used internally.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold records of our communication with you through different channels including but not limited to: email, live chat, Customer Relationship Management (CRM) system, social media and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

SECTION 4: HOW WE HOLD YOUR PERSONAL DATA

We will retain the persona information you supply to us in the curse of submitting an order or an enquiry, for the purpose of fulfilling that order or responding to that enquiry.

Your information will be: securely stored on hardware that has limited access to only relevant persons and on a server maintained by a third party such as a web host. Whether held by us on our hardware or on our behalf by a third party, it will be kept secure and protected from unauthorized access using all reasonable means.

SECTION 5: CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you to legal authorities who have the legal right to demand such data.

SECTION 6: YOUR RIGHTS

If you are engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again and we will comply with your request, unless you make further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information [‘the right to be informed’]. If we process your data for marketing purposes on the basis of your legitimate interest, you have the right to object. You also have the right to withdraw your consent to be marketed to, if you previously gave your consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

‘Clean City Initiative’ or ‘CCI’ do not disclose buyer’s information to third parties with the exception of our payment partners ‘Paystack’. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

SECTION 7: QUESTIONS ABOUT OUR PRIVACY POLICY

I you have any questions or concerns about our privacy policy, please do not hesitate to contact us via email at info@cleancityinitiative.com or by telephone on +234 906 017 3391 or +234 812 026 7243