terms and conditions


Your purchase or hire of any of the products, and your purchase of any services, offered on this site (respectively products and services) is subject to these Terms of Supply and by placing an order for any product you agree to be bound by them. Use of the site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the site is governed by our Privacy and Cookies Policy.

In respect of any orders that are placed by telephone, by correspondence or in person, our standard terms applicable to such ordering methods in force from time to time will apply to those orders (and only to those orders) and not these Terms of Supply. We reserve the right to change these Terms of Supply from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.


Unless otherwise stated on the site, the supplier of any products and/or services you order is ‘Clean City Initiative’ or ‘CCI’ whose company details are set out in our Website Terms of Use.


Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on the site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a product when you receive it. Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require or have special requirements (for example, a different product color), we recommend that you contact us prior to placing an order, and we will do our best to try to help you.


Products and Services may be ordered on the site by following the prompts that appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us on the checkout page. Please do check your order before you submit it.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order confirmation code. Please note that this does not mean that your order has been accepted. Your order constitutes only an offer to buy from us. All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order.

All stock is subject to availability. It is particularly important that you place your order early to avoid disappointment. If, for any reason, we are unable to accept your order (for instance, because of insufficient stock or a product has been discontinued), we will notify you by email within 3 working days after we send you the order confirmation code. If we do not accept your order, we will promptly give you a full refund if payment has been made. Where we accept your order for purchased products, we will be under a legal duty to supply you with goods that are in conformity with the contract that arises from that order.


If you wish to change your order (for example, changing products or other details), you should contact us as soon as possible, and we will do our best to try to help you, but please note that, due to availability and other constraints we may not always be able to accommodate changes and we reserve the right to charge you an administration fee (which we will notify you of) if we do so. Requests for exchanges cannot be considered beyond 28 days after your order is delivered.

If you are resident overseas, you are responsible for liaising with customs authorities to ensure that any products returned to us for exchange (where we agree to this) are returned under the appropriate duty relief so as to ensure that any exchanged items dispatched by us do not attract further duty charges.

Nothing in this section affects your right to cancel your order within the period before it is delivered to you.


Purchased products will be delivered to the delivery address you specify in your order. We will only dispatch when all items of the order have become available in stock, including any non-stock item which has to be ordered in, and therefore the delivery time will depend on when the last item comes into stock. Products comprised within the same order cannot be delivered to different addresses. Deliveries are made by courier and take place on Monday to Saturday, excluding public holidays, usually within the hours of 8am and 6pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

It would be helpful if you would provide an address where someone will be in during the specified days. We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of an order that needs to be signed for. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were not in.

Products ordered will be at your risk from the time of delivery. Ownership of purchased products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the products, including delivery charges.


We can accept orders for delivery to most overseas addresses.

If you order products for delivery outside Nigeria, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Any local charges incurred must be met by the recipient of the products. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


Prices are as quoted on the site from time to time, and will be shown when you view the items in your shopping basket.

Prices are liable to change at any time, but changes will not affect orders which we have already accepted.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. We may also allow for Pay on Delivery option, however, this is completely at our discretion.   Online payment transactions are also subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.   Where payment is authorised, your credit or debit card will be charged as soon as you complete the checkout process.


If any product you purchase is damaged, defective or faulty when delivered to you, we may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights. If you believe a product was delivered damaged, defective or faulty, you should contact us as soon as possible, giving us your name, address and order confirmation code and details of the problem.

Nothing in this section affects your legal rights.


Nothing in these Terms of Supply shall limit or exclude our liability to you

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer shall not exceed the price payable for the purchase of the relevant products (as the case may be) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.


You may not transfer or assign any or all of your rights or obligations under these Terms of Supply.

All notices given by you to us must be given in writing to the address set out at the end of these Terms of Supply. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these Terms of Supply is found to be unenforceable, all other provisions shall remain unaffected.

These Terms of Supply may not be varied except with our express written consent.

These Terms of Supply and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any order. Each contract relating to an order will be deemed to have been concluded in the Nigeria. We are required by law to advise you that, contracts may be concluded in the English language only and that no public filing requirements apply.

These Terms of Supply shall be governed by Nigerian law, and you agree that any dispute between you and us regarding them or any order will only be dealt with by the Nigerian Courts.


If you have any questions or concerns about our terms, please do not hesitate to contact us at, info@cleancityinitiative.com, or by telephone on +234 906 017 3391 or +234 812 026 7243